Bayswater Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Bayswater Man and Van provides man and van, transport, and removal services. By making a booking or allowing work to start, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words shall have the meanings given below:

Customer means the person, firm, or company requesting or paying for the services.

We, Us, Our means Bayswater Man and Van and any authorised employees or subcontractors engaged by us to provide services.

Services means any man and van, removal, transport, delivery, loading, unloading, packing, or related services we agree to carry out.

Goods means all items, belongings, furniture, boxes, and any other property which we are requested to move, transport, handle, or store.

Booking means a request for services that has been confirmed by us, either verbally or in writing, with an agreed date, time, and price structure.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers. Services typically include transport of goods, loading and unloading, and where agreed, basic packing and furniture disassembly or reassembly.

The precise services to be supplied will be as set out in your booking confirmation. Any additional services requested on the day are subject to availability and may incur additional charges.

3. Booking Process

3.1 Bookings may be made by the customer through our designated booking channels. A booking is only confirmed when we have accepted the request and provided you with a booking confirmation, which may be given verbally or in writing.

3.2 It is the customer's responsibility to provide accurate and complete information at the time of booking, including:

Full collection and delivery addresses.

Accurate descriptions of the goods to be moved, including any heavy, bulky, fragile, or high-value items.

Access details at all addresses, including any parking restrictions, stairs, lifts, or long carry distances.

Any time constraints, special handling requirements, or risks that may affect the service.

3.3 If any information provided at the time of booking proves to be inaccurate or incomplete, we reserve the right to adjust the price, amend the service, or cancel the booking. Any additional time or resources required as a result of inaccurate information may be charged at our standard hourly or fixed rates.

3.4 We may refuse or cancel any booking at our discretion, for example where access is unsafe, the work is beyond our resources, or the goods include prohibited items.

4. Pricing and Quotes

4.1 Quotations are based on the information supplied by the customer and are normally given either as an hourly rate or a fixed price for a defined job.

4.2 Hourly rate bookings will be charged from the agreed start time or arrival window, subject to our minimum booking period. Time is then charged in increments as specified at the time of booking, rounded up to the nearest increment.

4.3 Fixed price bookings are based on the description of goods, access, distance, and any special requirements communicated at the time of quotation. If the scope of work changes, or the information proves to be inaccurate, we may adjust the price accordingly.

4.4 Prices do not normally include congestion charges, tolls, parking fees, storage, packing materials, or disposal costs, unless expressly stated. These may be charged in addition where applicable.

5. Payments

5.1 Unless agreed otherwise in writing, payment is due either in full in advance or immediately upon completion of the services on the day of the move.

5.2 We may require a deposit to secure your booking. The amount and due date of any deposit will be notified at the time of booking. Deposits are usually non-refundable, subject to the cancellation terms in section 6.

5.3 We accept the payment methods notified at the time of booking. You must ensure that funds are available and that any card used is authorised.

5.4 If payment is not received when due, we reserve the right to:

Withhold delivery of goods until full payment is received.

Charge interest on overdue sums at the statutory rate or a reasonable rate reflecting our costs of collection.

Recover all reasonable costs and expenses incurred in obtaining payment, including legal fees and debt collection charges.

5.5 For business customers, credit terms may be offered at our discretion. Where credit terms are agreed, invoices must be paid in full within the stated period. We may withdraw credit at any time.

6. Cancellations and Changes

6.1 If you need to cancel or reschedule your booking, you must notify us as soon as possible.

6.2 For cancellations made more than 72 hours before the scheduled start time, any deposit paid may be refunded or transferred to another date at our discretion.

6.3 For cancellations made between 24 and 72 hours before the scheduled start time, we may retain part or all of the deposit to cover administrative and scheduling costs.

6.4 For cancellations made less than 24 hours before the scheduled start time, or where we arrive at the address and are unable to complete the job for reasons beyond our control, we may charge up to 100 per cent of the estimated or minimum booking charge.

6.5 Rescheduling is subject to availability. If you request a change of date or time, this will be treated as a cancellation and rebooking if we are unable to accommodate the new requested slot.

6.6 We may cancel or postpone the booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or safety concerns. In such cases, our liability will be limited to rescheduling the service or refunding any payment made for services not provided.

7. Customer Obligations

7.1 The customer must ensure that:

All goods are packed securely and suitably for transport, unless we have agreed to provide packing services.

All fragile or high-value items are clearly identified and appropriately protected.

All goods are ready for loading at the agreed start time, unless packing forms part of the booking.

Proper access and parking are arranged at all locations, including any necessary permits or permissions.

Children and pets are kept clear of the working area for their safety and ours.

7.2 You must be present, or arrange for an authorised adult representative to be present, at both collection and delivery addresses to direct the work and sign any job sheets or documentation.

7.3 You are responsible for checking that nothing has been left behind at the collection address and that all goods have been delivered at the destination before our team leaves the site.

8. Items We Do Not Move

8.1 We do not carry hazardous, illegal, or unsafe goods, including but not limited to:

Explosives, gas cylinders, flammable or corrosive substances.

Illegal goods or items, including stolen property or contraband.

Live animals, except by prior agreement where safe and lawful.

Cash, securities, or other negotiable instruments.

8.2 If we discover prohibited items among the goods, we may refuse to move them and may cancel the service. You will be responsible for any associated costs or delays.

9. Waste, Disposal and Environmental Regulations

9.1 We are not a general waste carrier and will not remove rubbish, builder's waste, or materials that should be handled by licensed waste disposal services, unless this has been specifically agreed and falls within lawful waste regulations.

9.2 Any request for disposal of items must be agreed in advance. Where we agree to take items for disposal or recycling, additional charges may apply to cover handling, transport, and disposal fees.

9.3 We will not dispose of hazardous or controlled waste. This includes chemicals, paint, asbestos, medical waste, and electrical items where special treatment is required under environmental regulations.

9.4 The customer is responsible for ensuring that any items presented for disposal are lawful to dispose of and are not contaminated or hazardous. If we incur additional costs or penalties due to undeclared waste or non-compliant items, these costs will be passed on to the customer.

10. Insurance and Liability

10.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limits and exclusions set out in this section.

10.2 You are strongly advised to arrange your own adequate insurance cover for your goods during transit and handling, especially for high-value or fragile items.

10.3 Our liability for loss of or damage to goods, whether arising from negligence or otherwise, is limited to a reasonable amount per individual item and per booking, subject to proof of value and condition. Details of any applicable standard limits can be provided on request.

10.4 We shall not be liable for:

Loss or damage arising from faulty or inadequate packing done by you or a third party.

Loss or damage to items that were already defective, weakened, or not fit for transport.

Damage to furniture or items that require disassembly or reassembly where they are not designed to be dismantled or have been previously assembled incorrectly.

Damage or loss resulting from normal wear and tear, gradual deterioration, or inherent defects in the goods.

10.5 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of enjoyment, or emotional distress.

10.6 We are not liable for loss or damage where caused by circumstances beyond our reasonable control, including but not limited to:

Acts of God, severe weather, or natural events.

Road closures, traffic accidents, or delays beyond our control.

Acts or omissions of the customer or third parties.

11. Damage to Property and Access

11.1 We will take reasonable care to avoid damage to premises and fixtures during the move. However, responsibility for protecting floors, walls, doors, and other surfaces rests with the customer unless we have expressly agreed in writing to provide protective materials.

11.2 We are not liable for damage to property caused by moving items through tight spaces, narrow stairways, or difficult access points where the risk of damage is increased and you have requested that we proceed.

11.3 Where we agree to move large or heavy items that present particular risks due to their size or weight, you accept that some minor damage or marking may be unavoidable, and our liability will be limited accordingly.

12. Claims and Complaints

12.1 Any visible loss or damage to goods or property must be reported to our team on the day of the service and noted on any job sheet or documentation where possible.

12.2 Any claim for loss or damage must be submitted to us in writing as soon as reasonably practicable, providing full details and supporting evidence, including photographs and receipts where available.

12.3 We will investigate any complaint promptly and aim to provide a response within a reasonable period. You agree to cooperate with our investigation, including granting access to inspect any alleged damage.

12.4 Our liability for any claim shall not exceed the amount actually paid for the services relating to that claim, or any higher amount expressly agreed as a liability limit.

13. Delays and Waiting Time

13.1 While we make reasonable efforts to arrive at the agreed time, all arrival times are estimates. We are not liable for delays caused by traffic, weather, breakdowns, or other factors beyond our reasonable control.

13.2 If we are significantly delayed, we will inform you where reasonably possible and agree on a revised arrival time or alternative date.

13.3 Waiting time caused by the customer or third parties, such as delays in obtaining keys, access to premises, or permission to park, may be chargeable at our standard hourly rates.

14. Subcontracting

14.1 We may use subcontractors or partner companies to perform all or part of the services. These Terms and Conditions shall apply equally to any work carried out by such subcontractors.

14.2 We remain responsible for the proper performance of the services, subject to the limitations of liability set out in these Terms and Conditions.

15. Privacy and Data

15.1 We will collect and process personal data only to the extent necessary to manage your booking, provide services, handle payments, and comply with legal obligations.

15.2 Your details will be stored securely and will not be sold to third parties. They may be shared with subcontractors or service providers involved in delivering the services, strictly for that purpose.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under or in connection with these Terms and Conditions.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between you and us regarding the provision of services, and supersede all prior discussions, understandings, or agreements relating to the same subject matter.

17.4 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.